FAQ

Gnope is a leading online retailer of bicycles and cycling gear. We are passionate about cycling and believe that everyone deserves to have access to a high-quality bike, regardless of their budget or experience level. We offer a wide selection of bikes for all ages and abilities, from folding bikes to electric bikes to mountain bikes.

We sell a wide variety of bike brands, including AKEZ RIDSTAR LAFLEY JINGHMA. We also carry a number of smaller, independent brands.

Yes, we offer free shipping on all orders over $500 within the continental United States. For orders under $500, we charge a flat shipping rate of $35. We also offer international shipping, but rates vary depending on the destination country.

Yes, we offer bike assembly at all of our retail locations. We can also ship your bike assembled for an additional fee. We recommend having your bike assembled by a professional to ensure that it is properly set up and adjusted for your safety.

There are a few factors to consider when choosing the right bike for you: What type of riding do you plan on doing? (Commuting, recreation, racing, etc.) What is your budget? What is your size? What features are important to you? Once you have considered these factors, you can start shopping for bikes.

There are many benefits to buying a bike from Gnope: We offer a wide selection of bikes and cycling gear at competitive prices. We offer free shipping on all orders over $500. We have a 30-day return policy on all bikes and cycling gear. We offer bike assembly at all of our retail locations. We have a team of experienced and knowledgeable staff who can help you choose the right bike for your needs.

There are a few reasons why we offer competitive prices on bikes: We have a direct relationship with many of the bike brands that we sell, which allows us to avoid the markup that is typically associated with buying from a distributor.

If your package is lost the first thing you should do is contact Gnope customer service. You can do this by email, or Whatsapp. When you contact customer service, be sure to provide them with your order number and any other relevant information about your package. They will be able to track your package and investigate its whereabouts. If the package is unable to be located, Bike Cellar may be able to issue a refund or replacement. The specific policy will vary depending on the circumstances of the lost package.

SumUp offer us lower fees than PayPal. Transaction fees can be a significant expense for businesses, so it is important to choose a payment processor that offers competitive rates. SumUp better fit for Gnope's target market. Gnope sells bicycles and cycling gear, which are often high-value items.

While we cannot process orders outside of China through AliExpress, our store sends orders worldwide through our three warehouses located across the globe. This allows for faster, easier, and more affordable shipping.

There are a few possible reasons why you might find a product on AliExpress that is not available on the Gnope website: The product may be only available in certain regions or countries.for a sepicific costumer you can contact us to get access

Within 7-10 days to europe for ready stock order. and 10-15 days for international shipping About 25-30 days for OEM&ODM order.The exact time depends on actual situation.

There are no taxes or customs duties on bikes and e-bikes imported from one European Union (EU) country to another EU country.

The water resistance of a bike or e-bike is typically measured using the IP (Ingress Protection) rating system. IP54 Protected against water jets projected by a nozzle from any direction IP55 Protected against water jets projected by a nozzle from any direction IP56 Protected against powerful water jets projected by a nozzle from any direction IP65 Protected against water jets projected from a nozzle from any direction IP67 Protected against temporary immersion in water up to 1 meter deep

Yes.OEM&ODM are available,including design, logo,package etc.

For inventory,the MOQ is 5pcs. For OEM&ODM, the MOQ is 150pcs.

Yes. We can supply sample for quality test. You only need to pay for the sample and courier. We will arrange it in 3 working days.