Shipping Policy

Handling Time (Business Days)

In-stock orders typically ship within 2-3 days.

Delivery Time (Business Days)

From US Warehouse: 4-7 Days

From europe Warehouse: 7-14 Days

1) Weekends and Holidays may result in delayed shipments or deliveries.

2) A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.

3) The estimated delivery time on www.Gnope.com is for reference only.

4) Bikes and accessories may be shipped separately.

Shipping Regions1）Free shipping only appliesfor orders over 500 euro.

2) As we ship FedEx/DHL/UPS or other similar carriers, we DO NOT ship E-bikes to PO BOXES or APO.

3) Residents of AK, HI, PR, or other U.S. territories will be contacted regarding order confirmation, as shipping to these regions may result in extra shipping fees and/or order cancellations.

Import Duty and Tax

In most cases, you will receive items or orders at your final payment paid to www.Gnope.com. It is the customer’s responsibility to pay the import and customs duties and fees that are incurred as a result of the international shipment (Except shipping from the above warehouses to a domestic or single marketplace), the customer is also responsible for ensuring they comply with all of their local/state/federal regulations concerning the import and use of electric bicycles.

Gnope will contact recipients of international shipments regarding extra shipping and/or duty costs.

Changes of Shipping

Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the products and replacement products and/or refunds. If you would like to change the color or model* of your E-bike, you must do so prior to your order being shipped.

*Note: Changing an order to a different bike model prior to shipping may result in extra costs and delays. Once the order has shipped, it is no longer possible to change the color or model of the bike without incurring extra fees.

For Returns: We are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms.

For any third-party shipping outside of Gnope’s normal shipping process, Gnope cannot provide ANY additional shipping information or documentation.

Parts shipping to the Customer: When a part is shipped, it is the customer’s responsibility to be aware of the package’s location. Updates can be checked using the tracking number through the shipping company’s website or calling the shipping company.

There may be occasions where the shipping company will only make one delivery attempt to the customer’s delivery address. At which point, if the delivery attempt is failed, the package will be taken to a holding facility, which can be a variety of store locations (The holding facility’s location can be checked using the tracking number). The package will remain at the holding facility for up to 10 days. If the customer fails to pick up the package, it will be returned to Gnope.

If the package is returned, the customer will be required to pay for the shipping cost before the package can be re-sent. (Note: Customer must first notify Cyrusher that the package is needing to be re-sent. Cyrusher will then notify you of the shipping cost needed to be paid to resend the package).

In the event that a wrong part is ordered from Gnope’s website, and the package has been shipped out, the customer will be required to pay the original shipping cost (including cancellation fees from the shipping company), plus the new shipping cost for the correct part (Note: paying for the cost of the part is not needed, only shipping costs).

Failure in correspondence: There may be times when purchasing a part that Gnope will contact you regarding the part. For example, when purchasing pedals, Gnope may contact you for more information, such as bike model, pedal type, etc. before shipping. Specific parts have more than one variation, so requests such as sending a picture of the desired part may be made.

Failure to respond to Gnope may result in the order being cancelled at Gnope’s discretion.